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Benefits of joining us

Hiring Manager: Emma Robinson

Please note that this role is London-based and subject to security clearance.

If you’d like to have a confidential conversation about this role, please email Emma.Robinson@penna.com

About the role

We’re Penna. We help our clients find, excite, and secure the right talent. We currently hold a seven-year contract to deliver all permanent recruitment for a prestigious government department. As part of this contract, we have committed to produce and deliver Talent Networks, which will work as an exclusive talent acquisition method to attract, cultivate, and secure specific skills.

• As an Inbound Recruiter, you will work on this contract, in our Recruitment Services Strategic Partnership (RSSP) Delivery Team.
• You will be responsible for supporting the RSSP Talent Networks as the key point of delivery liaising with candidates, and clients, to deliver high-quality recruitment processes.
• You will be first point of contact at the entry of the candidates journey and use the Application Tracking System (ATS) extensively to ensure candidates follow a fair and consistent journey throughout the recruitment process.
• You will maintain a focus on meeting our client’s hiring and diversity targets.
• In return, you’ll work with a friendly, supportive team and enjoy all the benefits you’d expect from an organisation with a global network.

Role Purpose

The inbound Recruiter is responsible for processing candidates through the Talent Bank recruitment stages, ensuring work is completed accurately while creating a positive experience for candidates.

This involves:

• Reviewing talent network applications; specifically, highly skilled technical candidates and early careers individuals.
• Conducting initial high touch interviews with the candidates to understand their expectations, experience, and motivations.
• Aligning candidates to current, and future client requirements; this will involve supporting on client briefs to understand what ‘good looks like’ for our client.
• Participating in marketing and cultivation methods, to pipeline candidates and keep them engaged for future positions.
• Working with the rest of the RSSP Recruitment team to understand hiring requirements and help load candidate pipelines.
• Dealing directly with the candidate to answer queries.
• Dealing directly with the client to answer queries and provide insight into Network performance.
• Supporting with the strategic initiatives within the Talent Networks including optimising the networks, building new talent networks, reviewing data/MI.

What you’ll do

Key Accountabilities & Responsibilities

Operational Activity

• Work accurately and independently, planning your own time to ensure key deadlines are met, and candidates are progressed quickly and efficiently.
• Ensure candidates are managed in a fair and honest manner, in accordance with all legislation, best practices, and Penna guidelines.
• Provide a great candidate experience to all applicants, answering phone and email queries according to service level agreements to support candidates throughout the application process.

Knowledge Management

• Have an inquisitive attitude to learning, continuously building your knowledge of recruitment practices, diversity and inclusion and candidate experience strategy.

Client and Internal Relationship Management

Establish and maintain positive relationships with clients and the internal RSSP team, providing recommendations and analysis when appropriate on campaign performance.

Team Working

Be an active team member, positively contributing to the smooth running of the office and business.

Strive to build positive relationships with colleagues that will help them support you in the delivery of client solutions.

A typical week might be

Key relationships

Persons / Communities	Nature of relationship
Talent Network Manager	Line Manager
RRSP Recruitment	Work in partnership with team members
Corporate Service Leads	Proactively manage relationships in line with service level agreements
The wider Stafford Long & Penna Education Marketing teams	Be collaborative with colleagues and build good working relationships with Penna stakeholders

Personal attributes, skills, knowledge, and experience

• Recruitment experience in either in-house, RRO or agency environments.
• Tech recruitment experience would be beneficial but is not mandatory.
• An excellent telephone manner, and willingness to be a consultative recruitment partner to candidates and clients.
• Ability to think on your feet to assess the right route and candidate journey for each circumstance.
• Experience in a process-driven environment
• High standards of accuracy and attention to detail
• Good knowledge of Microsoft Office suite (Outlook, Word, Excel, PowerPoint) and ability to learn new computer systems.
• GCSEs or equivalent including Maths and English

Penna Behaviours

All employees within Penna must demonstrate behaviours consistent with the corporate values; Accountable, Supportive, Collaborative and Inspiring as listed below:

Values	Details
ACCOUNTABLE Does what they say they will do	Builds open, honest and realistic relationships with customers and colleagues Reliable and acts with integrity Determined and passionate about delivery of the best Accountable and inclusive
SUPPORTIVE Creates an environment where people can give of their best	Seeks to understand the needs and concerns of others Creates a learning environment Seeks feedback from other in order to learn and develop Inspires others to achieve their goals
COLLABORATIVE Works as part of one team	Pulls together to put the customer first Support colleagues without waiting to be asked Helps others succeed and celebrate their success Actively looks to break down barriers and finds ways to work together
INSPIRING Creates new possibilities	Comes to work to make a difference, sets high goals and gives 100% personal energy Believes in what we do and demonstrates this through actions Regularly challenges thinking and is open to new ideas and ways of working Has ambition and confidence to do things in new ways and to create and deliver inspirational solutions

Penna’s Commitment

We are a family at Penna and Stafford Long and believe in fairness and equality across all approaches to recruitment, development, opportunity, and responsibility.

Diversity Promise

Our promise is to organise our services in a way that is universally accessible and useful for everyone. To do that well, we believe we need to create and sustain a workforce that’s more representative of the candidates and clients we serve.

Penna is committed to creating a diverse and inclusive workforce that respects and embraces difference. Our employees and our company thrive when we get this right. We aim to create a workplace that celebrates the diversity of our employees, clients, and the contractors we work with. We will endeavour to create recruitment solutions that work for everyone by including perspectives from backgrounds that vary by race, ethnicity, social background, religion, gender, age, disability, sexual orientation and national origin.

Our internal programmes and external work with our clients make us proud to be an Equal Opportunity and Inclusive Employer.

If you have a disability or health condition that requires accommodation or reasonable adjustments made during the recruitment process, please let us know by emailing people@penna.com. 

Our full guidance and commitment to your application and how we may use your personal information during the application process can be found here: https://www.penna.com/candidate-care/ and https://www.penna.com/privacy-policy

Together we are better, together we are Penna.