Royal Borough of Windsor and Maidenhead - Housing Reviews and Complaints Officer

This is a full-time, permanent role with hybrid working, and a salary of £46,355 - £50,446 per annum.

We are seeking an experienced Housing Reviews and Complaints Officer with strong knowledge of Part 6 and 7 of the Housing Act 1996. The Officer will be reviewing homeless applications and dealing with housing complaints, MP and member enquiries, making justified decisions based on assessments carried out.

Your role will involve:

·      Responsibility for fulfilling the council's statutory function under s202 and s204 of the Housing Act 1996 Part VII.  You will review negative homelessness decisions and suitability of offers when requested by applicants and their representatives and will produce written adjudications supplying the full reason for the review decision.

·      Responsibility for conducting appeals against housing register decisions.

·      Making enquiries into possible fraudulent housing applications and refer on those that require further investigation.

·      Acting as the council's representative in any subsequent court challenge to a review decision or in any litigation around the conduct of the review, including that which involves any decision not to conduct a review.

·      Dealing with corporate housing complaints, councillor and member of parliament enquiries

·      Analysing feedback and trends in reviews and complaints and implementing training to improve our customer experience.

What we are looking for:

·      We are looking for an experienced review officer that has detailed experience in the above areas and is keen to develop their knowledge further.  You will need to understand the challenges and complexities around homelessness today, the impact that homelessness has on families and single people and have a commitment to addressing housing issues and reducing homelessness.

For more information on this role and others, please visit: https://rbwmjobs.co.uk/

For a confidential discussion contact: brian.gallagher@penna.com or 07716 098175

How to Apply

1. Upload your CV under “Please select one of the options below.”
2. Complete the short mandatory fields on the next page.
3. Use ‘Add Attachments’ to upload your Supporting Statement and any other documents.
4. Please ensure that the file name of your CV and supporting statement includes your full name.
5. Ensure both CV and Supporting Statement are uploaded before submitting your application.
6. If you have a long-term health condition or disability and would like your application to be considered in accordance with a Disability Confident Scheme, please email: execapplications@penna.com, to inform the Penna team.