Royal Borough of Windsor and Maidenhead - Housing Options Officer – Front Desk

This is a full-time, permanent role with hybrid working, and a salary of £34,962 to £38,791

We are seeking an experienced Housing Options Officer with the drive and ability to work effectively as part of our busy Housing Reception Team. Our Housing Reception Team is the gateway to our housing service and is the front line of our homelessness prevention work. You will deal with a range of customers in a face-to-face environment dealing with housing enquiries and wherever possible, preventing homelessness.

Your role will involve:

·      Working as part of the Housing Reception Team you will provide an effective and comprehensive housing advice and homelessness service to the residents of our borough

·      Working with customers to provide effective solutions to their housing issues using a range of homelessness prevention options

·      Making enquiries in respect of statutory homelessness applications, gather the required information and make statutory homelessness decisions

·      Dealing with customer enquiries about their housing applications and housing issues face to face, by telephone and online and updating them accordingly

What we are looking for:

·      You will have experience of working in a housing options team within a local authority Housing Service or similar

·      You will be able to interpret and apply relevant housing legislation and be comfortable working in a rule driven environment

·      You will have experience of working directly with the public both face to face and over the phone.

·      You will have experience of working in a busy, front line, customer-focused team.

·      You will be experienced in working within a performance driven environment, meeting targets and working to deadlines

For more information on this role and others, please visit: https://rbwmjobs.co.uk/

For a confidential discussion contact: brian.gallagher@penna.com or 07716 098175

How to Apply

1. Upload your CV under “Please select one of the options below.”
2. Complete the short mandatory fields on the next page.
3. Use ‘Add Attachments’ to upload your Supporting Statement and any other documents.
4. Please ensure that the file name of your CV and supporting statement includes your full name.
5. Ensure both CV and Supporting Statement are uploaded before submitting your application.
6. If you have a long-term health condition or disability and would like your application to be considered in accordance with a Disability Confident Scheme, please email: execapplications@penna.com, to inform the Penna team.