Royal Borough of Windsor and Maidenhead -Housing Options Officer

This is a full-time, permanent role with hybrid working, and a salary of £34,962 to £38,791

In this role, you will play a key part in supporting residents who are at risk of homelessness, providing advice, prevention support, and helping to secure suitable housing solutions. You will work closely with individuals and partner organisations to deliver positive outcomes and minimise the need for temporary accommodation.



We are seeking an experienced Housing Options Officer with the drive and ability to work effectively as part of our busy Housing Options Team. 

Your role will involve:

·      Working as part of the Housing Options Team you will provide an effective and comprehensive housing advice and homelessness service to the residents of our borough

·      Working with customers to provide effective solutions to their housing issues using a range of homelessness prevention options

·      Making enquiries in respect of statutory homelessness applications, gather the required information and make statutory homelessness decisions

·      Dealing with customer enquiries about their housing applications and housing issues face to face, by telephone and online and updating them accordingly

What we are looking for:

·      You will have experience of working in a housing options team within a local authority Housing Service or similar

·      You will be able to interpret and apply relevant housing legislation and be comfortable working in a rule driven environment

·      You will have experience of working directly with the public both face to face and over the phone.

·      You will have experience of working in a busy, front line, customer-focused team.

·      You will be experienced in working within a performance driven environment, meeting targets and working to deadlines

For more information on this role and others, please visit: https://rbwmjobs.co.uk/

For a confidential discussion contact: Andreas.Efthymiou@penna.com or 07546 415 794.

How to Apply

1.    Upload your CV under “Please select one of the options below.”

2.    Complete the short mandatory fields on the next page.

3.    Use ‘Add Attachments’ to upload your Supporting Statement and any other documents.

4.    Please ensure that the file name of your CV and supporting statement includes your full name.

5.    Ensure both CV and Supporting Statement are uploaded before submitting your application.

6.    If you have a long-term health condition or disability and would like your application to be considered in accordance with a Disability Confident Scheme, please email: execapplications@penna.com, to inform the Penna team.