Nottinghamshire County Council - Director of Digital and Customer Experience

Nottinghamshire County Council

Director of Digital & Customer Experience - Permanent

Salary: Up to £109,694

We’re Nottinghamshire County Council, and we’re a community – inside and out. As we proudly serve a population of over 800,000 people across our county, we support each other, empower each other and respect each other. Our mission is to improve lives across Nottinghamshire. And we do that by providing top-quality, vital services for our residents, working closely together, and with people in the wider community, to do it. It means that when you join us, you’ll feel part of something bigger than yourself. And you’ll feel the impact of your work every day, because it’ll happen right on your doorstep.

We are ambitious about the future of public services and the role digital, technology and customer experience plays in improving outcomes for residents. We already have strong foundations, capable teams and real momentum. What we need now is a strategic leader who can bring pace, focus and delivery to the next stage of our journey.

This is an opportunity to shape how residents experience the council - from the first contact through to resolution - while leading the digital and technology capability that underpins modern, effective public services. You will lead our digital, ICT and customer functions at a pivotal moment, helping us accelerate transformation, embrace emerging technologies such as AI and automation, and create services that are simpler, more accessible and more responsive for the people of Nottinghamshire.

You will play a key role in modernising our “front door”, driving user-centred service design and ensuring digital and customer insight shape how we work across the organisation. Alongside this, you will provide strategic leadership for technology, cyber security, infrastructure and digital innovation - ensuring we are future-ready, resilient and equipped to support large-scale organisational change and the transition towards unitary local government arrangements.

This is not simply a technical leadership role. We are looking for a visible, collaborative and delivery-focused leader who can work across organisational boundaries, influence senior stakeholders and bring people together around a clear vision for change.

What matters most is your ability to think strategically, lead through change and turn capability into impact. We are looking for someone who can combine innovation with pragmatism, bring clarity to complexity and help unlock the full potential of the teams and technology already in place.

If you’re ready to join us in our goal to create a better, more prosperous county for everyone in Nottinghamshire, apply now.

For more information please visit: https://nottinghamshireseniorleadership.co.uk/

For a confidential discussion, please contact our consultant at Penna:

• Rachael Morris on 07840 711217 or email: rachael.morris@penna.com
• James Miller on 07701 233159 or email: james.miller@penna.com
• Kelly Ridley on 07709 512415 or email: kelly.ridley@penna.com

Closing date: 11:59pm, Sunday 5^th July 2026

How to Apply

1.     Upload your CV under “Please select one of the options below.”

2.     Complete the short mandatory fields on the next page.

3.     Use ‘Add Attachments’ to upload your Supporting Statement and any other documents.

4.     Please ensure that the file name of your CV and supporting statement includes your full name.

5.     Ensure both CV and Supporting Statement are uploaded before submitting your application.

6.     If you have a long-term health condition or disability and would like your application to be considered in accordance with a Disability Confident Scheme, please email: execapplications@penna.com, to inform the Penna team.