Campaign Administrator - RSSP

Apply

Benefits of joining us

Hiring Manager: Paul Hemsworth

Location: London

If you’d like to have a confidential conversation about this role, please email apply@penna.com

Role Purpose

Responsible for ensuring that the highest standards are met in all areas of the Candidate Management process. The CA will have direct contact with candidates, as well as responsibility for a variety of administrative tasks related to the smooth running of their campaigns.

These include:

• Ensuring that all calls and emails are dealt with in a professional manner.
• Ensure all correspondence is of excellent quality.
• Accurately updating and maintaining client and candidate records.
• Exporting of candidate data in line with security, and to the quality and standard agreed upon with client.

Key Accountabilities & Responsibilities

Candidate management

• Be aware of and ensure that all client SLAs are met daily
• Contribute towards the smooth running of the department by adhering to all processes and procedures that are in place
• Work collectively as a team to ensure that internal and external deadlines are met
• Prioritise your daily workload in conjunction with your line manager
• Maintain a professional image while on the telephone and drafting emails to deal with all queries effectively
• Contribute to the development of strong candidate and supplier relationships
• Ensure that all candidate and client correspondence is accurate, working together with the Campaign Co-Ordinator
• Management of client mailboxes, responding to queries, requests for information etc.
• Responsible for the assembly of telephone interviews schedules, assessment centre packs and workshop materials, ensuring all required materials arrive at assessment centre or with client teams promptly and as ordered.

Procedure / system management

• Responsible for the maintenance and updating of our candidate management database and/or our alternative candidate management system
• Part of the team responsible for the delivery of the weekly send-off procedures, involving accurate collation of candidate and recruitment campaign data across the client contract

Quality assurance

• Inform the line manager immediately of any issues relating to quality such as a client complaint, a candidate complaint, poor quality application packs or if a mistake has been made
• Work in-line with all current quality checks and processes, constantly looking at ways to improve procedures
• Ensure that all documents are sorted and filed in the correct manner and in-line with the relevant procedure
• Effectively organise and log all appropriate project related documentation - soft and hard copies
• Immediately advise the Campaign Co-ordinator or Client Partner-Delivery if any of the agreed work deadlines are not going to be met
  
  

Key Relationships

Person(s) / Communities	Nature of Relationship
Team Manager	Line Manager
Candidate Coordinators	Direct colleagues
RSSP Wider Team	Various - client managers, assessment specialists, strategy professionals, diversity and inclusion specialists, and more. You will work with and provide campaign support to a wide range of team members who all work with the same clients.
Clients	Recruitment partner. You will work in partnership with clients to achieve shared recruitment goals, keeping them updated and included on decisions and progress throughout your campaigns

Personal attributes, skills, knowledge, and experience

• Experience in a client focused/customer facing role.
• GCSEs or equivalent including Maths and English.
• Proven ability to develop excellent client & candidate relationships.
• Experience of working in a process driven environment.
• Ability to negotiate and liaise with external suppliers.
• Demonstrable high standards of accuracy and attention to detail.
• Good knowledge of Microsoft Office suite (Outlook, Word, Excel, PowerPoint) particularly a strong knowledge of Excel.
• Excellent verbal and written communication skills.
• "Can do” approach to work.
• Efficient and strong organisational skills.Strong team player.
• Excellent attention to detail and accuracy skills.

Penna’s Commitment

We are a family at Penna and Stafford Long and believe in fairness and equality across all approaches to recruitment, development, opportunity, and responsibility.

Diversity Promise

Our promise is to organise our services in a way that is universally accessible and useful for everyone. To do that well, we believe we need to create and sustain a workforce that’s more representative of the candidates and clients we serve.

Penna is committed to creating a diverse and inclusive workforce that respects and embraces difference. Our employees and our company thrive when we get this right. We aim to create a workplace that celebrates the diversity of our employees, clients, and the contractors we work with. We will endeavour to create recruitment solutions that work for everyone by including perspectives from backgrounds that vary by race, ethnicity, social background, religion, gender, age, disability, sexual orientation and national origin.

Our internal programmes and external work with our clients make us proud to be an Equal Opportunity and Inclusive Employer.

If you have a disability or health condition that requires accommodation or reasonable adjustments made during the recruitment process, please let us know by emailing people@penna.com. 

Our full guidance and commitment to your application and how we may use your personal information during the application process can be found here: https://www.penna.com/candidate-care/ and https://www.penna.com/privacy-policy

Together we are better, together we are Penna.

Penna Behaviours

We all aspire and work towards demonstrating the behaviours consistent with the Family values; Accountable, Supportive, Collaborative and Inspiring as listed below:

Values	Details
ACCOUNTABLE Does what they say they will do	Builds open, honest and realistic relationships with customers and colleagues Reliable and acts with integrity Determined and passionate about delivery of the best Accountable and inclusive
SUPPORTIVE Creates an environment where people can give of their best	Seeks to understand the needs and concerns of others Creates a learning environment Seeks feedback from other in order to learn and develop Inspires others to achieve their goals
COLLABORATIVE Works as part of one team	Pulls together to put the customer first Support colleagues without waiting to be asked Helps others succeed and celebrate their success Actively looks to break down barriers and finds ways to work together
INSPIRING Creates new possibilities	Comes to work to make a difference, sets high goals and gives 100% personal energy Believes in what we do and demonstrates this through actions Regularly challenges thinking and is open to new ideas and ways of working Has ambition and confidence to do things in new ways and to create and deliver inspirational solutions